Refund Policy

Last updated: October 5, 2026

We want you to be satisfied with your WrapStoria purchase. This policy explains returns, refunds, and cancellations.

Returns for Buyer Remorse

For unused standard stock items in original packaging, you may request a return within 14 calendar days after delivery. You must obtain authorization before returning. Buyer pays return shipping. No restocking fee for approved standard stock returns. Refunds are initiated within 5 business days after inspection; your bank may take 5–10 additional business days to post the credit.

Damaged, Defective, or Wrong Items

Report damaged, defective, or wrong items within 7 days after delivery with photos. We will arrange and pay for return shipping for confirmed error or defect. Refunds are initiated within 5 business days after inspection; bank processing may take 5–10 more business days.

Non-Returnable Items

Custom, personalized, and made-to-order items are non-returnable for buyer remorse. However, remedies remain for defect, wrong item, not-as-described, or as required by law.

Return Shipping and Fees

Buyer pays return shipping for remorse returns. WrapStoria pays or arranges return shipping for confirmed error or defect. Outbound freight and duties are non-refundable except in cases of seller error or as required by law.

Cancellations

In-stock orders may be cancelled before processing. Custom orders may be cancelled before production begins. After these points, cancellation may not be possible.

How to Request a Return or Refund

Email info@wrapstoria.com with your order number and reason. We will provide instructions. Returns must be authorized in advance.

Refund Method

Refunds are issued to the original payment method. Processing times are as stated above.