Last updated: October 2026

Returns and Refund Policy

WrapStoria operates in quote mode. When you submit an order request, no payment is taken. We confirm stock, packing details and final freight, and only a confirmed quote becomes a payable order. This policy explains what can be returned, how to start a return, and how refunds work after payment for a confirmed quote.

What Can Be Returned

• Items damaged in transit — replacement or refund
• Wrong item shipped — replacement or refund
• Manufacturing defects — replacement or refund
• Goods that are significantly different from the confirmed description — replacement or refund

What We Cannot Cover

• Minor colour variation between production batches
• Change of mind after dispatch
• Custom-printed or made-to-order items (unless defective)
• Customs delays or import duties

Return Window

Contact us within 14 days of delivery with photos of the issue. The 14-day window starts on the delivery date shown by the carrier. Please do not return goods before we confirm your return.

Return Authorization (RMA) — Contact Before You Return

All returns require prior authorization. Contact us through our contact page or by email at admin@wrapstoria.com with your order number and photos of the issue. We respond within 2 business days. We will confirm whether a return, replacement or refund applies, and give you the return authorization and return instructions. Returns sent without authorization may not be accepted.

Return Address

Send authorized returns only to the address we confirm in your return authorization. Our address is: Room 501, Unit 1, Building 1, Hailun Huacheng, Tongyuan Town, Haiyan County, Jiaxing City, Zhejiang Province, China. Do not send returns to any other address.

Who Pays Return Shipping

Where the fault is ours — damaged in transit, wrong item shipped, manufacturing defect, or goods significantly different from the confirmed description — we cover return shipping as confirmed in your authorization. Otherwise return shipping is the buyer’s responsibility. Original freight, where paid for a confirmed quote, is handled as stated in your confirmed quotation.

Restocking Fee

We do not charge a restocking fee. No restocking or handling deduction will be applied to any authorized return.

Exchange

If the fault is ours, we will offer a replacement or exchange for the same item, subject to stock availability. If the same item is not available, we will offer a refund or an alternative agreed in writing.

Order Cancellation

You may ask to cancel an order request at any time before the quote is confirmed and paid. After a quote is confirmed and paid, cancellation depends on whether production or dispatch has started: before dispatch we will confirm whether cancellation is possible and whether any confirmed costs apply; after dispatch the return process above applies.

Refund Timing and Method

Approved refunds are issued to the original payment method after the returned goods have been received and inspected. Approved refunds are issued within 5–10 business days after inspection. Refunds apply only after payment for a confirmed quote; no refund applies to an order request on which no payment was taken.

Applicable Countries

This policy applies to orders placed on wrapstoria.com. We display worldwide shipping and quote freight separately per destination after your order request. Delivery and return handling depend on the destination and carrier confirmed in your quotation.

How to Start a Claim

Contact us through our contact page or by email at admin@wrapstoria.com with your order number and photos. We respond within 2 business days.